Welcome to 5 Star Plumbers.

Please read these terms and conditions before using this site. By using this site, you certify your acceptance of these terms of use. These Terms and Conditions (“Agreement” or “Terms and Conditions”) are legally binding and govern your use of the service. Throughout this document, the words “5 Star Plumbers”, “us,” “we,” “our,” “platform”, “the website” or “the service” refer to us, 5 Star Plumbers, our website, or our services made available at the same website. The words “you” and “your” refer to you, the user of the service or platform.

You must read, agree to, and accept all of the terms and conditions contained in this Agreement in order to use our website located at, all affiliated websites, including mobile websites and apps owned and operated by us. Subject to the conditions set forth herein, 5 Star Plumbers may, in its sole discretion, amend this Agreement and the Terms and Conditions at any time by posting a revised version on the Site.

Any revisions to this Agreement will take effect when posted on the site unless otherwise stated. Your continued use of the site or the site Services after the effective date of a revised version of this Agreement constitutes your acceptance of and agreement to be bound by the Terms of Service.

Some of the Terms and Conditions below relate specifically to one service, and other Terms and Conditions relate generally to all services we offer. We may update the Terms and Conditions from time to time without notice to you. Unless expressly stated otherwise, any new features that augment, enhance or otherwise modify the Platform shall be subject to these Terms and Conditions. By accessing and using this Platform, you agree to comply with and be legally bound by these Terms and Conditions and’s Privacy Policy, which can be found at and are incorporated herein by reference.

Service Description

5 Star Plumbers grants users the non-exclusive, non-transferable, revocable and limited license to gain access to a web-based directory and shopping review service either via the internet, RSS feeds or applications (the “service”). You are only permitted to register one profile per person. By using our website, you acknowledge and accept that the service is provided “AS IS” and that assumes no responsibility for continued availability of the service. will strive to ensure continued availability of the website. However, this cannot be guaranteed due to the nature of the internet.

Access Rights

You are provided a limited license to access the service. This license does not include any commercial use or modification of the service or its content. This website may not be reproduced, modified, sold, or otherwise used for any commercial purpose without our written permission. Any unauthorised use of any part of the website terminates the licence.

Registered Member

You are not required to register as a member to read blogs, posts, comments and reviews on the website. You will however, be required to create a user profile to post reviews, comments and other user generated content on the website.

If you do decide to register as a member, you agree to:

(a) Provide honest and accurate information about your identity when prompted by the service’s registration data, and

(b) Update the registration data accurately and completely.

You are only permitted to create one profile per person. This profile is non-transferable and cannot be used by any other person.

If you provide any false, inaccurate or misleading information about your identity and has reasonable basis to question the veracity of provided information, we have the right to suspend or terminate your account and remove any content that you have posted on the website.

Should you decide to register on our website, you will be required to formulate a password and provide an email address. These details must be used whenever you are logging onto the website. You are solely responsible for maintaining the confidentiality of the password, and are fully responsible for all and any activities that occur through your account.

You are solely responsible for safeguarding and maintaining the security of your 5 Star Plumbers account, and you must keep your 5 Star Plumbers account password secure. You are required to notify 5 Star Plumbers immediately of any breach of security or unauthorized use of your 5 Star Plumbers account or password. You are forbidden from using the 5 Star Plumbers account of another user.

Even though 5 Star Plumbers will not be held liable for any losses or damages caused by any unauthorized access to your 5 Star Plumbers account, you may still be held liable for losses incurred by 5 Star Plumbers or others due to such unauthorized use.

You agree to notify us immediately if you suspect the security of your account has been compromised.

Any registered member can contact us regarding the data that is processed about them. Registered members can request this data to be deleted or changed. Registered members can request their personal information to be completely deleted from the site altogether.

User Generated Content from Registered Members

You hereby certify that every submission, comments, information, contributions, articles, ratings, reviews, mentions and any other form of communication (hereafter all referred to as ‘content’) that you provide via is non-confidential, non-transferable, royalty-free and non-exclusive rights to publish, display and commercially use.

We may freely use this user generated content as we deem fit. Use of the user generated content published on as a registered user will not entitle the reviewer to any form of payment or compensation whatsoever.

Registered members are totally responsible for the user generated content they post on the website. is in no way responsible for any comments or reviews that could be viewed as libellous or defamatory in a UK law court.

As a registered member, you are forbidden from uploading or posting reviews or any other user generated content on the site that:

a.) Has sexual or racist characteristics or connotations;

b.) Demeans or ridicules certain individuals or groups of individuals;

c.) Is copyrighted material or infringes any trademark, trade secret, patent, or proprietary rights of any other party;

d.) Is libellous in that it is known to be false;

e.) Is unlawful, threatening, harmful, abusive, malicious, tortuous, vulgar, obscene, pornographic, bullying, hateful, invasive of another person’s privacy, insulting or otherwise objectionable.

f.) Is a false or fraudulent misrepresentation of any person or entity;

g.) Is a forgery designed to disguise the origin of any content;

h.) Is unsolicited advertising, spam or any type of unauthorised solicitation;

i) Is an intentional or unintentional violation of any applicable law or regulation;

j.) Contains any malicious software;

k.) Is designed to harass another;

l.) Has political or sexist connotations.

m.) Violates any other person’s intellectual property rights

n.) Is offensive or breaches any local, national or international legislation

At all times, reviewers are fully responsible for the accuracy, veracity and legality of their content.

As a registered member, you warrant that all the user generated content you post on the site are based on your personal shopping experience from the company or business you are posting about. If a violation of this point is discovered, the post will be deleted immediately, and the reviewer will be banned from posting any future reviews of any business, product or service on the website. reserves the right to remove any posts any time and without any warning or information. However, if you email, we will strive to provide an explanation for the removal.

We reserve the right to send a review request on behalf of a registered company if requested to do.

You acknowledge that we are not obliged to monitor content that is posted on the site by any other member. We reserve the right in our sole discretion to remove any content that is available through our website that is deemed objectionable. You accept that you are required to evaluate, and bear all risks associated with the use of any content, including reliance on the accuracy, thoroughness or usefulness of such content.

You accept that we may decide to disclose your account information and postings:

(a) to administer your account according to operating procedures; and

(b) if legally compelled to do so or in the belief that such access or disclosure is reasonably necessary to:

(i) comply with legal processes;

(ii) comply with service terms;

(iii) acceded to claims that any content contravenes the rights of third-parties;

(iv) respond to your requests for customer service; or

(v) preserve the rights, property, or personal safety of, its users and the public.

Code of Conduct

You understand and agree that you’re responsible for complying with any and all laws, rules and regulations connected to the use of our Content, Platform, and Services. In connection with your use of our Content, Platform, and Services, you may not and you agree that you will not:

  • hack, phish, SQL inject, or do anything that would interfere with the integrity of the computer systems of our website, Service, or Users;
  • mislead, cheat or otherwise act dishonestly;
  • manipulate any information contained on the Platform, or within any Content appearing therein, for purposes not expressly permitted by these Terms and Conditions;
  • Use any of our Content, Platform or Services for any commercial or other purposes that are not expressly permitted by these Terms and Conditions;
  • Use any part of the Content, Platform or Services to transmit, distribute, post or submit any data concerning any other person or entity, including without limitation, photographs of others without their permission;
  • harass any other 5 Star Plumbers user
  • store any information about any other user without their permission;
  • store any personal details for any purpose other than that of acting as a client;
  • otherwise act in a manner which, at 5 Star Plumbers’s sole discretion, is objectionable, or which may bring 5 Star Plumbers into disrepute.

Contact Information

To make sure that we can send out information and notices to you electronically, you agree to notify us immediately of changes to your email address by updating your profile information on the Site or by contacting Customer Support.

If you are directed to 5 Star Plumbers’s 3rd party payment processor, you may be subject to their Terms and Conditions and conditions. You are advised to review such Terms and Conditions and conditions and privacy policy prior to using the services.

Copyright Issues

The Content, Platform, and Services are owned by 5 Star Plumbers, and are protected by all applicable copyright, trademark, and other laws of the United Kingdom and foreign countries. You acknowledge and agree that the Content, Platform, and Services and all associated intellectual property rights, exclusively belong to 5 Star Plumbers. You will refrain from editing, removing, altering or obscuring any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Content, Platform, or Services. Subject to your compliance with the Terms and Conditions and conditions of these Terms and Conditions, 5 Star Plumbers grants you a limited, non-exclusive, non-transferable license, to:

  • Access and view the any 5 Star Plumbers Content solely for your personal and non-commercial purposes and
  • You have no right to sub-license the license rights granted in this section.

You are forbidden from copying, adapting, modifying, preparing derivative works based upon, transferring, publicly licensing, selling, publicly performing, transmitting, displaying, distributing, broadcasting, or otherwise exploiting the user generated content, platform, and services, except as expressly permitted in these Terms and Conditions and conditions. No licenses or rights are granted to you by implication or otherwise to any intellectual property rights owned or controlled by 5 Star Plumbers except for the licenses and rights expressly granted in these Terms and Conditions and conditions.

General Terms and Conditions of Usage


The Content, Platform, and Services are intended solely for persons who are aged 16 or older. Any access to or use of the Content, Platform, or Services by anyone under the age of 16 is expressly prohibited. By accessing or using the Content, Platform, or Services, you represent and warrant that you are 16 year old or older.


All trademarks, logos, trade names, and any other proprietary designations of 5 Star Plumbers used herein are trademarks or registered trademarks of 5 Star Plumbers.

Termination & Account Cancellation

You agree that we may, at any time without liability to you, with or without cause, and with or without prior notice:

  1. Terminate these Terms and Conditions
  2. Discard any provided content within the service without prior notice.
  3. Remove your access to our content, platform, and services for any reason, including if we believe that you have violated any of our terms of service
  4. Deactivate or cancel your 5 Star Plumbers account and all related information in your account and/or prevent any further access to such files or the service.

You further agree that we shall not be liable to you or any other third party for any termination of our access to our site.

If a registered member’s account is terminated, all of the user generated content by that member will be deleted from the site.

You may delete your 5 Star Plumbers account at any time by sending an email to


Cookies are small text files that are downloaded to your browser so that whenever you visit a particular website. Whenever you return to the site, you will be instantly recognized and can be logged in automatically. We use cookies to improve the user experience and adjust the website’s content accordingly. We do not process the information collected by cookies in any way.

We process personal data in accordance with data protection laws.

Representations & Warranties

We make no representations or warranties as to the merchantability of our Content, Platform, or Services or fitness for any particular purpose. You agree that you are releasing us from any liability that we may otherwise have to you in relation to or arising from this Agreement or our products, for reasons including, but not limited to, failure of our service, loss of income, negligence, or any tort or other cause of action.

To the extent that applicable law restricts this release of liability, you agree that we are only liable to you for the minimum amount of damages that the law restricts our liability to, if such a minimum exists.

You agree that we are not responsible in any way for offers made by third parties through our website.

We are not liable for any failure of our service, including any failures or disruptions, scheduled or unscheduled, intentional or unintentional, on our website which prevent access to our website temporarily or permanently.

You acknowledge and agree that our website may become unavailable at any given time, temporarily or permanently, with or without notice, and we will not be liable to you for any loss therefrom.

The provision of our service to you is contingent on your agreement with this and all other sections of this Agreement. Nothing in the provisions of this “Representations & Warranties” section shall be construed to limit the generality of the first paragraph of this section.


You agree to indemnify and hold and its affiliates, staff, agents, directors and employees, harmless from any claim including reasonable solicitors’ fees, made by any third party due to or arising out of user generated content submitted on the website by you, or that you transmit through the service, your use of the service, your connection to the service, your violation of the terms and conditions, or your violation of any other user’s rights.

External Links

We may link to third-party websites from our own website including, among other things, reference websites and third-party payment processors. We have no control over, and are not responsible for these third-party websites or their use of your personal information. You further agree that we shall not be held responsible for any loss or damaged that may be caused by or in connection with reliance on any such content, goods or services available through these external resources.

Choice of Law

This Agreement shall be governed by the laws in the United Kingdom.


These Terms and Conditions, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by 5 Star Plumbers without restriction.

This Agreement may not be assigned, in whole or in part, by Coach or any other party without the prior written consent of 5 Star Plumbers, and such consent may be withheld for any reason or no reason.

Force Majeure

You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, communication disruption, failure or shortage of infrastructure, shortage of materials, insurrection, riots, terrorism, crime, labor shortages postal disruption, or any other event beyond our control.


These Terms and Conditions, together with the Privacy Policy, and any other legal notices published by 5 Star Plumbers on the Platform, shall constitute the entire agreement between you and 5 Star Plumbers concerning the Platform, your use of the Services and any Content.

Amendments to Terms and Conditions

We may change these Terms and Conditions as we see fit, and the new version will be posted on our website. You are responsible for checking these Terms and Conditions for any amendments. Consequently it is your responsibility to visit this page whenever you visit our website. If you do not agree to the new Terms and Conditions, you must immediately cease using our Content, Platform, and Services.


Any inquiries about your rights under these Terms and Conditions, or any other matters regarding your privacy, can be directed to